Enhancing EmoBot: An In-Depth Analysis of User Expectation and Satisfaction in An Emotion-Aware Chatbot
Authors: Taseen Mubassira, Mehedi Hasan, Dr. Jannatun Noor Mukta, Dr. A. B. M. Alim Al Islam
Published in NSysS 2024, 2024
This study evaluates EmoBot, a state-of-the-art emotionally aware chatbot, by collecting and analyzing user feedback to identify its strengths and weaknesses. We have proposed targeted improvements to enhance EmoBots user experience and offer a framework for assessing emotionally aware chatbots based on user expectations and experiences.